SUPPORT

Thank you for purchasing dapeng laser products and starting our sincere cooperation.Please read this article, in order to understand what we can provide you with the service, more welcome your criticism and Suggestions on our service, so that we can continue to improve, better service to our customers.All the products provided by our company provide efficient and comprehensive services for users, and it is our constant principle to protect the interests of users to the greatest extent.In order to provide customers with the highest quality service, we regard service as the most important product. In order to achieve professional service, we provide customers with long-term and comprehensive technical services and support, including consultation, equipment maintenance and professional training.And promises to provide the best technical support and after-sales service to ensure the best operation of the equipment.

Services provided for you

Eagle Laser Equipment Co. Ltd. and laser products all-round introduction Product catalog and company introduction materials Laser series products pre-sales and after-sales technical consultation and service product technical proposal suggestions, discussion product training, on-site guidance

After-sales service commitme

The brand new equipment supplied by Eagle Laser provides a one-year warranty (in the case of non-human and non-natural disaster damage). After the warranty period, the accessories are provided at the factory price. Provide technical support; For the first time purchasing Feiying laser products, provide technical training for on-site operators and provide on-site technical services;

Eagle laser service hotline 0431-8466 9696-111

The customer requirements

The repaired product must be accompanied by a product failure description so that the engineer can repair it as soon as possible. Write an accurate address, phone number, fax, and contact person so that the repaired product can be returned accurately. The cost of the repaired product return shall be borne by the customer. Losses caused by transportation during the journey. Eagle Laser does not bear compensation

Scope of maintenance

Maintenance scope: Maintenance cycle of all products provided by Eagle Laser: Since the date of receipt of the repaired product, Eagle Laser’s technical department and maintenance department will organize specialized personnel to repair and return in the shortest time (excluding the time in the mailing process). : Products within the warranty period, such as product quality problems, free maintenance; products that need to be repaired due to improper use by the customer, need to charge component fees; products beyond the warranty period, according to the degree of damage to determine the amount of repair fees on-site Service: For products beyond the maintenance period, if on-site service is required, in addition to the maintenance cost, the customer also needs to bear the transportation and business travel expenses of the on-site service personnel. The specifics are subject to the regulations of Eagle Laser Company